Shipping Policy

Last updated: September 22, 2026

At CuddleShield, we work to make sure your order is processed and delivered as smoothly as possible. Please review the information below regarding our shipping process.

1. Order Processing

Orders are processed after payment has been successfully received.

We aim to process orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, holidays, or other circumstances.

Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.

2. Shipping Options

Available shipping methods and applicable delivery charges will be displayed during checkout based on your delivery address and the shipping option available for your order.

Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.

3. Delivery Times

Estimated delivery times are provided during checkout or in your shipping confirmation.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to:

• Carrier delays

• Weather conditions

• Customs processing

• Public holidays

• Incorrect or incomplete shipping information

• High shipping volumes

• Other circumstances outside our reasonable control

4. Order Tracking

Where tracking is available, you will receive a tracking number by email after your order has been dispatched.

You can use the tracking information to check the latest status of your shipment.

If your tracking information has not updated immediately, please allow some time for the carrier's system to update.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be shipped again.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order.

6. Lost, Delayed, or Damaged Packages

If your order appears to be significantly delayed, lost, or damaged during transit, please contact us so we can assist you.

For damaged packages, we recommend keeping the original packaging and taking photographs of the damage where possible, as this may be required to assist with a claim.

Once a package has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control. We will nevertheless make reasonable efforts to assist with shipping-related issues.

7. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect delivery times.

8. Delivery Address

Orders will be shipped to the delivery address provided during checkout.

Please carefully check your address before completing your purchase. CuddleShield is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

9. Shipping Restrictions

Certain products or destinations may have shipping restrictions. If we are unable to ship an order to your selected destination, we will contact you and provide the available options.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, or business practices.

Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about shipping or your order, please contact us through the contact information provided on our website.

Website: cuddleshield.co

Business Name: CuddleShield